Pro Tips for Training (and Retaining) Short-Term Rental Staff

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.

Holly asks:

What systems and processes do you use to train virtual assistants and other staff members? Where do you store them, how do you build them, and on what platforms? We are trying to systemize every single process so that we can control everything we can.

(00:01:23) Question About Training STR Systems & Processes 

(00:02:15) Using Zoom & Loom to Stay Connected to Your Team

(00:04:59) Recommend Asana for Training Management 

(00:09:11) Building Personalized Trained Protocol  

(00:10:36) Other Enterprise Tools & Suggested Software 

(00:11:40) Breezeway for Maintenance, Inspections & Cleaning

(00:13:28) 3 Hot Tips for Operational Efficiency

Thanks to everyone who submitted questions. To hear your voice on the show and send a question to Sarah and Annette, submit your burning hosting questions at: hostinghotline.com.

Download a transcript of this episode.

Resources:

• Visit thanksforvisiting.com/workshop to watch our Hosting Business Mastery Method workshop!
• Airbnb Essentials Checklist: hostchecklist.com
• Asana Training: Paul Minors YouTube Channel
• Software Tools: Asana, Notion, Trello, Hubspot, Slack, and Voxer